Mercedes me connect

Mercedes me connect

For 2019 and newer models, the latest technology from Mercedes-Benz puts you and your vehicle at the center of it all. Download the app today and visit your Mercedes-Benz dealership to activate all complimentary services.

Overview of Services

Connect Services

Connect Services

Complimentary for 3 years

The link between driver and vehicle

Monitor your vehicle and take action using the Mercedes me app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.

Services include:

  • Remote Start and Remote Door Lock/Unlock
  • Remote Vehicle Status
  • Vehicle Tracker
  • Geofencing
  • Live Traffic Information
  • Online Map Update

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Assistance & Support

Assistance & Support

Complimentary for as long as your vehicle’s technology is supported

A helping hand at every turn

The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.

Services included:

  • Maintenance management
  • Breakdown management
  • Accident recovery
  • Telediagnostics for improved servicing
  • 24/7 emergency call services3
  • Information Call and me Call services

See full list of features and disclaimers below for further information on availability of services by model and equipment.

Concierge Service

Concierge Service

1-year complimentary trial on select 2019 and 2020 models4

A top-notch luxury experience

With Mercedes me connect, owning a Mercedes-Benz becomes even more satisfying. Enjoy access to a Mercedes-Benz Concierge, your personal assistant who can help with reservations, tickets, travel arrangements, and more.

Services include:

  • 24/7 Mercedes-Benz Concierge Service
  • Agent-assisted POI download
  • Assistance via the in-vehicle call button5
In-car Wi-Fi

In-car Wi-Fi

Complimentary for as long as your vehicle’s technology is supported

Because the drive is just the beginning

With the entertainment features from Mercedes me connect, you may never want to exit your vehicle. Wi-Fi Hotspot lets you and your passengers surf the web at any time, while TuneIn® Radio offers thousands of stations, playlists and podcasts to soundtrack your journey.

Services include:

  • Wi-Fi Hotspot6
  • TuneIn® Radio7

The Mercedes me App

The Mercedes me App

Available now on Android and iOS

The Mercedes me app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker. Download the app now to take full advantage of your Mercedes me connect services.

Available on iOS and Android

Full Feature List

Discover all of the features available with Mercedes me connect.

Connect Services

Remote Services

  • Remote Start

    Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting8,9.

  • Remote Door Lock & Unlock

    Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure9.

  • Remote Vehicle Status

    View the latest data from your vehicle, including mileage, fuel level, tire pressure and more9.

  • Point-of-Interest Download

    Send an address from your phone directly to the Navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit6,9.

  • Programming of Charging Settings and Pre-entry Climate Control (plug-in hybrid and electric vehicles only)

    For hybrid and electric vehicles, view your charging status and activate climate control remotely9.

  • Personalization

    Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more9.

Vehicle Monitoring Services

  • Vehicle Tracker

    View the current location of your vehicle on a map using your smartphone or computer9.

  • Parked Vehicle Locator

    Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it9.

  • Geofencing

    Set up a virtual boundary through the Mercedes me connect Portal, and be notified when your vehicle enters or exits that defined area9.

Navigation Services

  • Live Information

    View live traffic information and optimized route guidance on your vehicle’s navigation2,6.

  • Car-to-X Communication

    With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions2,6.

  • Fuel & Charging Stations with Pricing (plug-in hybrid and electric vehicles only)

    When viewing your navigation, Mercedes me connect will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more2,6.

  • Route Planning (plug-in hybrid and electric vehicles only)

    Need parking? View parking facilities near your location, along with current availability and prices2,6.

  • Online Map Updates

    Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit2,6.

  • Weather Overlay

    Have the option to view location-specific weather and temperatures within your navigation map2,6.

  • Predictive Navigation

    Based on your completed trip data and habits, the Mercedes me app suggests a selection of likely destinations, which you can send to your vehicle with just a click2,6.

Assistance & Support

Assistance & Support

  • Maintenance Management

    Get reminders of upcoming service, and book an appointment with your preferred service dealer.

  • Telediagnostics

    With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

  • Accident Recovery

    If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

  • Remote Vehicle Diagnostics

    Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

  • Software Updates

    Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.


Concierge Service

  • Mercedes-Benz Concierge Service

    For select 2019 and 2020 models, customers with an active subscription to the Mercedes me connect Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request4.

  • Agent-Assisted POI Download

    Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.



  • IN-CAR Wi-Fi

    Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet6.

  • TuneIn® Radio

    Access TuneIn® Radio using your vehicle’s head unit to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more7.

Frequently Asked Questions


  • What is Mercedes me connect (Mmc)?

    Mercedes me connect (Mmc) is a telematics, connected car program. It is a suite of in-car technology features that gives you control over your car, and control over your life. It includes features such as Remote Engine Start, Remote Lock & Unlock Services, etc. Mercedes me connect is the link between the driver and vehicle. In Canada, Mmc is available on all model year 2019 vehicles or newer, with the exception of the B-Class, smart and Mercedes-Benz Vans.

  • Is the Mercedes me connect (Mmc) adapter available in Canada?

    No, due to its limited functionality (no remote services), we do not offer the Mmc adapter in Canada. Although it is offered in Europe, it is not compatible on Canadian vehicles.

  • How do I sign up for Mercedes me?

    You can create your Mercedes me account at any time on the Mercedes me Portal. However, in order for you to enable and use your Mercedes me connect (Mmc) services, your Vehicle Identification Number (VIN) must be paired to your account. The action of pairing can only be done by an authorized Mercedes-Benz dealership. You will need to present a valid proof of identity (Driver’s License), provide the email address used for your Mercedes me account and present a copy of your vehicle's registration. Once the pairing completed, you will need to accept the Terms of Use and activate Mmc services in your Mercedes me account. Finally, you will also need to download the Mercedes me App on the App Store in order to use connected services on your mobile device.

* National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

** Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load

1 Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.

2 Not available on 2019 B-Class, CLA, GLA, GLC, GLC-Coupe, SLC, GLE, GLE-Coupe, SL, GLS, AMG GT and 2020 GLA, SLC, SL, 2021 SLC.

3 Mercedes me connect is not available on B-class, smart and Mercedes-Benz Vans.

4 Concierge Services complimentary for 1 year for 2019 and 2020 E-Class, GLE, GLS, CLS, SL, S-Class, G-Class, AMG GT, and AMG GT 4-door Coupé. The offer will be ending between November 1st and December 31st, 2021.

5 Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported

6 Requires Navigation, which is optional on some models.

7 Not available on 2019 A-Class without Navigation, and 2020 A-Class, CLA, GLB, GLC, GLC-Coupe, GLE and GLS without Navigation.

8 Remote Start not available on all plug-in hybrids and SLC, SL and AMG GT models.

9 Included in the Mercedes me app

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